Elena Ford : The Future of Customer Care

When it comes to the automotive industry, many people are not aware of Elena Ford. Ms. Ford is the great-great-granddaughter of Henry Ford. Previously, she was the vice president of the Ford Motor Company, and now she holds the leadership position of chief customer experience officer. The company’s history is long. It began around 1902 making the famous Model T. Henry Ford was the founder of the company and the mastermind of the assembly line style of manufacturing. The Model T gave people freedom and the ability to move around, and it changed the face of America and the world.

Elena Ford realizes she has a strong tradition to carry on, but she is no stranger to business. She has worked in several international companies in South America and China. From her experience at these companies, she has developed systems and processes to make new customers and hold on to the ones you already have. One method that Ford is successfully duplicating is the process of listening to customers. Elena believes in looking to customer comments, analyzing data, and having proactive reactions.

Other areas that Elena Ford remains focused on are the buying and leasing experience. Both situations can be stressful, but not at Ford’s newly envisioned models. The dealership’s showrooms are bright and clean. They do not resemble the classic car lots. People that lease Ford vehicles also have many options available to them at the end of the lease. Ford has made a simple three-step process that allows the owner to return the car, sign up for a new contract with a newer car, or arrange to purchase the one they have been leasing. These options have proven to be a favorite for leasees.

The Ford Motor Company has been steadily perfecting manufacturing and utilizing new technologies. The team enhances car designs and ads new features, such as the FordPass app. Elena Ford worked on the FordPass app and should be proud of it. The app can do many things to make a driver’s life easier. For example, it tracks the condition of the motor and will alert you when it is time for a checkup. You do not have to worry about forgetting where you parked anymore either because FordPass will remember for you. Other functionalities are locating gas stations, hands-free communication, and remote start.

Elena Ford and the Ford Motor Company are a great pairing. The future of its automotive lineup and customer care is more than bright. It is futuristic and modern. Genuine customer care, proven products, and a reliable company will no doubt take Ford company ahead through the next 100 years.

https://www.autonews.com/article/20181015/OEM02/181019709/elena-ford-named-chief-customer-experience-officer

Sujit Choudhry and the News

Sujit Choudhry is a face that many people around the globe know extremely well. He’s a comparative constitutional law maestro who has been walking the planet since back in 1970. Sujit Choudhry is the individual who directs a trusted organization that’s called the Center for Constitutional Transitions as well. Since Sujit Choudhry is a professional who is held in high esteem by countless others, it’s only natural that there is great demand for his opinions. How does he respond to that significant demand? He responds to it by putting things out into social media. He has accounts with wildly popular social media platforms including Twitter and Facebook. Sujit Choudhry has been giving his followers updates for years now, too. He started his Facebook journey years ago in 2012. That’s when he signed up for the network in the first place.

Sujit Choudhry doesn’t use Twitter or Facebook for silly or frivolous purposes. That’s probably why he has such a tireless following on his side. There are a minimum of 3,000 individuals on Facebook who have proven their appreciation for the government specialist. He racks up new followers and “likes” on social media all of the time, too. Choudhry’s fanbase gets bigger and bigger by the day. Choudhry doesn’t skip a beat on social media. He’s not the kind of person who ever goes days and days without posting. Social media silence isn’t his style at all.

Choudhry utilizes social media in varied ways. He occasionally puts short yet meaningful video clips up on Facebook. These clips depict his plentiful activities. It isn’t atypical for Choudhry to go to events that are set up in international settings. Choudhry also browses the news with regularity. He concentrates on in-depth news stories that pop up in all sorts of highly regarded national and global publications.

ClassDojo Continues Impressive Growth

Parents are notoriously hesitant to try out new methods with their children’s education, so it is always a little bit surprising when a new educational tool takes hold as forcefully as ClassDojo has. In fact according to the San Fransisco Business Journal ClassDojo is now being used in an astonishing 90% of Kindergarten through 8th Grade School districts in the United States. The reason ClassDojo has taken off in such a way is remarkably simple: it provides a solution to an age-old problem in education — how do we make communication between teachers, parents, and students simpler? Cofounder of ClassDojo Sam Chaudaray summarized it best when he said, “The idea is to help parents guide conversations at home and support or enhance the learning and development their kids are doing at school.”

It is no secret that a majority of parents struggle to find the time to balance their work schedule, their personal life, and the school and extracurricular demands of their children’s schedule. Finding time to communicate in an in-depth manner with their children’s educator can feel almost impossible, not to mention the fact that teachers are balancing relationships with upwards of 20 kids and their families. That’s where ClassDojo comes in. By creating a virtual community platform for all parties to communicate, ClassDojo empowers educators by giving them an opportunity to reach out to parents at any time. Additionally, ClassDojo creates a positive culture centered on transparency by allowing teachers to inform parents of the daily schedule of activities. Gone are the days of a once-a-semester meeting. Now, parents and teachers can develop a connection that will result in a better educational situation for our students.

As parents we all want the very best for our children and oftentimes this means taking an active role in their education, however, sometimes it is difficult to figure out how to do that without becoming a “helicopter parent.” Luckily, ClassDojo offers a ground-up change in the way we view communication in the school setting. With such a dynamic solution it makes sense that ClassDojo is now in over 2 out of every 3 schools and raised $21 million during their second round of funding. As we move forward, only the sky seems to be the limit for ClassDojo.

Find out more about ClassDojo: https://www.edsurge.com/product-reviews/classdojo